Translating your business into the language of your customers

A case study commissioned as part of a Europe-wide series by The European Library, which needed a copywriter with a clear understanding of linked data technologies.

Work on LOD started in early 2011 as a collaboration between the National Library of Spain and the Ontology Engineering Group of the Universidad Politécnica de Madrid. The Ontology Engineering Group undertook the technical development of datos.bne, while Library staff provided support on areas such as data analysis and mapping. We set about exploring how LOD could connect library catalogues across the country. Spain has several languages, though, and that makes the records highly heterogeneous. says Daniel Vila-Suero, Researcher and Technical Lead of datos.bne Ontology Engineering Group.


A case study commissioned by UCISA.
When Steve Knight, Deputy Vice Chancellor and Director of Corporate Services, took his idea of offshoring core operations to Middlesex University’s Board of Governors, he was surprised to encounter little resistance. In the drive to streamline operational efficiencies, Middlesex University had already outsourced areas such as cleaning and security in the UK, and had consolidated its London sites. The Board was also aware that offshoring was tried and tested in government departments and other sectors. Digitisation and IT connectivity made the offshoring of core operations feasible; growing cost pressures made it highly desirable.

A case study commissioned by Capita.
With operational savings at the forefront of decision-making in local government, senior managers at Leicestershire Libraries set about streamlining invoice processing. A target, recently introduced across Leicestershire County Council, to centralise all supplier information on the corporate finance system, was clearly leading the way to fully electronic invoicing. The council also had to comply with a government target mandating that at least 90% of invoices are paid within 30 days. Meanwhile, in the Council’s Finance department, plans were underway to centralise all orders on the corporate finance system. A combination of government standards, Council-level drivers and departmental cost-saving initiatives led the way to more systematic processes.